I sometimes encounter situations involving frustrated wheelchair end-users who describe that their
wheelchairs are in the shop for repair, but their providers can't seem to figure out how to resolve the
The first question that I ask is, "Has the provider contacted the manufacturer's technical
service department for assistance?"
Many consumers don't realize that mobility providers have
wheelchair manufacturers' technical service at their disposal. If a provider has a wheelchair exhibiting
an issue, he or she can call the manufacturer's technical support hotline, and speak with a skilled representative
to work through the issues, step by step, toward resolution. Additionally, while the provider is on
the phone, the technical service representative can also file a warranty claim, and ship replacement
parts - again, all over the phone, including during extended hours, readily available to any authorized
What's more, in today's age, technical support for mobility products isn't only over
the phone, but also online, 24/7, where providers can view troubleshooting guides, parts diagrams, and
assembly instructions, even order parts, all via the Internet. And, most manufacturers have field technicians,
as well, who go as far as visiting providers, lending hands-on support, rolling up their sleeves, and
helping to resolve complex issues when needed in-person.
Indeed, when it comes to manufacturers'
technical support for mobility providers, there's plenty available. Therefore, if you find your provider
seemingly stumped by your wheelchair's issue, you might politely ask the obvious question: "Have you
contacted tech support?"
Published 9/07, Copyright 2007, WheelchairJunkie.com